Slow replies, messages spread across Instagram, email and the phone, a website that doesn’t answer the basics. We fix the website and the follow-up behind it, so every enquiry gets a fast answer and a clear next step.
Pick your kind of business. The details change by industry; the gaps are usually the same.
Parents ask about trial classes on Instagram, by email and at pickup. I lose track of who I’ve answered.
Dance, music, sports, tutoring, martial arts, child care
Thursday, 9:00 pmA parent compares three programs and emails all three. The first one to reply with an actual trial date gets the registration.
I’m on a job until six. By the time I see the form, they’ve had two other quotes.
Renovation, roofing, plumbing, HVAC, landscaping, cleaning
Sunday, 9:40 pmA homeowner fills in three contractor forms and goes to bed. The first company to call back on Monday books the visit.
The front desk is on the phone all day. New-patient emails wait until there’s a gap.
Physio, chiropractic, massage, dental, aesthetics
Wednesday, 10:15 pmSomeone looks at two clinics. One says "we'll call you"; the other lets them pick a time. They book the second before bed.
Three fixes for those gaps. Use one, or let them work together: a website that answers the basics, one list of every customer, and replies that go out in seconds.
New websites and redesigns that explain what you do, look like one consistent brand, and make it easy to enquire, book or register.
One place for every customer, job and next step, set up around the way your team already works, so nothing depends on someone remembering.
New enquiries get a useful reply in seconds, quotes get a polite follow-up, bookings get a reminder, and your team hears the moment a person is needed.
Tue 9:41 pm · Hannah fills in the trial form
No reply by Thursday
Replied · follow-ups stopped · Dana notified
Three complete example websites, each with its own brand, layout and booking flow. Open any of them and look around; they work on a phone as well as they do here.
Swim school, ages 6 months to 12 years
A bright, confident site for a children's swim school: levels laid out as pool lanes, lesson times by day, clear fees and a free-assessment request parents can finish in a minute.
Kitchen and bathroom renovation
A photography-led site for a renovation company: recent projects up front, what each service includes, a week-by-week process and a three-question quote request.
Reformer Pilates studio
A calm, precise site for a boutique studio: today's classes on the first screen, the whole week's timetable with spaces left, clear pricing and an intro-class booking.
Ottermere, Larchwood and Stillroom are fictional businesses. We designed and built these sites to show the standard of our work; the photography is licensed stock from Unsplash.
You approve each stage before the next one starts, and nothing goes live without your go-ahead.
A new website, a better way to track the work, faster replies, or a free look at what you have now.
For an existing setup we test it the way a customer would. For a new project we learn how your business works.
The scope and one fixed price in writing, usually starting with whatever matters most.
You see everything before it goes live, and we walk you through it at handover.
The short answer comes first. Open any question for the detail.
Still have a question? bookedlabsco@gmail.com
Local businesses where people need to understand you and get in touch before they buy.
That usually means schools and academies, studios, clinics, and trades and service companies. What they have in common is that a sale starts with an enquiry: a parent asking about a trial class, a homeowner asking for a quote, a client asking when you're free.
Some come to us for something new, like a first proper website or a system to keep track of customers. Others already get enquiries but couldn't say for certain that each one gets a fast reply and a follow-up.
If that sounds familiar, we can probably help.
Three things that work on their own or together: websites, CRM and internal tools, and response automation.
You don't need all three. Most businesses start with whichever problem is costing them most right now. If we think a different one matters more, we'll tell you.
No. They're fictional, and each one says so at the bottom of the page.
We designed and built Ottermere, Larchwood and Stillroom so you can judge our work by using it, not by reading about it. Each one has its own brand, type and layout, and its own booking or enquiry flow.
Open one on your phone and try it: the menus, tabs and forms all work. The forms don't send anything. The photography is licensed from Unsplash and credited on each site.
Websites and CRM projects get one fixed price, in writing, before any work starts.
The price depends on the size of the job: how many pages or screens, how much content needs writing or moving, and what has to connect to what. Once we've agreed it, it doesn't change.
The new-enquiry response automation is priced differently: a one-time setup fee, then a monthly fee. The monthly fee only begins once it's live, replying to enquiries from your connected sources, and has booked at least one appointment to your calendar. There's no long contract.
We confirm exact numbers once we've seen your setup, usually after a short call.
A free look at your current setup from your customer's side.
It's for businesses that already have a website or enquiry process. Here's what we do:
There's no obligation. Some of the fixes will be things you can do yourself, and we'll say so.
Usually not.
If your website, calendar or CRM works, we connect to it. We only suggest switching when a tool is the reason things get lost, for example when it can't send a text, can't be shared with your team or doesn't connect to anything else.
If we do suggest a change, we show you why before anything moves, and what moving would involve.
Days for small fixes and for the response automation. Longer for a new website or CRM, with a date agreed before we start.
A new website or CRM depends on its size and on how quickly content and feedback come back. Either way you get a date up front, and we tell you early if anything puts it at risk.
Less than most people expect.
We do the setup and the testing.
One person, from start to finish.
Whoever answers your message is the person who plans and builds the work, so nothing gets lost in a handoff between sales and a delivery team.
You can reach us any time at bookedlabsco@gmail.com.
Tell us what's going on with your website, your enquiries or the way your team keeps track of work. It takes a couple of minutes.
Prefer email? bookedlabsco@gmail.com
Or book a 15-minute project call.